At Designer Treasure, we strive to provide a seamless shopping experience and ensure that you are completely satisfied with your order. Please review our shipping and returns policies below:
Shipping Information
Processing Time:
All orders are processed within 1-2 business days. Once processed, the order will be shipped according to the selected delivery method.
Shipping Rates & Delivery Time:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 4-7 business days
(Shipping time may vary depending on your location)
Shipping Partners:
We partner with reliable couriers to ensure your products reach you safely and promptly. You will receive a tracking number once your order has been shipped.
International Shipping:
We offer international shipping to various countries. Delivery times may vary depending on your location, and customs duties or import taxes may apply (at the buyer’s expense).
Returns & Exchanges
Return Policy:
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, we accept returns within 15 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in the original packaging
- In the same condition as when received
- All tags must still be attached
How to Return an Item:
- Contact our customer service at designertreasure.help@gmail.com within 15 days of receiving your order.
- We will provide you with a return authorization number and further instructions.
- Ship the items back to us using a tracked shipping service. Please retain the proof of shipping until the return is processed.
Refunds:
Once your return is received and inspected, we will process a refund to your original payment method. Please note that shipping costs are non-refundable. Refunds may take 3-5 business days to appear in your account, depending on your bank or payment provider.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired product.
Non-Returnable Items:
Certain items are non-returnable, including:
- Gift cards
- Sale or discounted items (unless faulty)
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at designertreasure.help@gmail.com with a photo of the damage. We will provide instructions for a return and issue a full refund or replacement.
Customer Support:
If you have any questions about shipping or returns, our support team is always happy to assist you. Contact us at designertreasure.help@gmail.com.