Frequently Asked Questions
1. What kind of products do you offer?
We specialize in high-end designer-style handbags and fashion accessories curated for women who love luxury without the hefty price tag.
2. Are your products authentic?
All items at Designer Treasure are carefully selected for their quality, craftsmanship, and value. We do not claim affiliation with any official designer brands.
3. How long does shipping take?
Our standard delivery time is between 7 to 14 business days. Orders are processed within 1 to 2 days after confirmation.
4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track the package on our website or through the shipping provider.
5. What is your return policy?
We offer a 15-day return policy from the date of delivery. Products must be unused and in original condition. Visit our Return & Refund Policy page for full details.
6. Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours of placement. After that, the order is processed and shipped, and cannot be changed.
7. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving the item at designertreasure.help@gmail.com with clear photos. We’ll resolve the issue as quickly as possible.
8. What payment methods do you accept?
We accept all major credit/debit cards and PayPal. All payments are secured and encrypted.
9. Is my personal information safe?
Absolutely. We use industry-standard SSL encryption to protect your data. For more details, view our Privacy Policy.
10. How can I reach customer support?
You can reach us at designertreasure.help@gmail.com. We aim to respond within 24 hours.